This Privacy Policy explains how WillSeva ("we", "us", "our") collects, uses, stores and protects information you share with us when you use our platform and services.
Information We Collect
We collect information you provide when you complete the will-drafting wizard and when you request a callback or contact us, including:
- Personal details (name, date of birth, address, religion, marital status)
- Family member, beneficiary, executor and guardian information
- Asset descriptions and approximate values
- Contact details (mobile number, email)
- Payment confirmation data received from our payment processor
How Your Data Is Stored
Your information is stored on secure cloud infrastructure and treated as confidential. We use industry-standard encryption in transit (HTTPS) and restrict access to authorised personnel only. Generated will documents are retained against your unique reference identifier and may be regenerated on request.
Payments
Payments are processed securely through Razorpay. We do not store your card number, CVV, UPI PIN or net-banking credentials at any time. Razorpay handles all card and bank data under PCI-DSS standards.
Cookies & Basic Analytics
We may use cookies and basic analytics tools to understand site usage and improve the experience. No personally identifying data is sold or shared with advertisers.
Communications
By submitting a callback request or completing payment, you consent to us contacting you by phone, WhatsApp or email regarding your enquiry, your will document, or essential service updates.
Data Retention
WillSeva may retain records — including form inputs, generated documents, payment records and communication logs — for operational, compliance, accounting and legal purposes. Records may be retained for as long as is reasonably necessary to support these purposes or as required by applicable Indian law.
Your Rights
You may write to us to request access, correction or deletion of personal information we hold about you, subject to any legal or operational obligations that require us to retain it.
Contact
For privacy-related questions write to us via the Contact Us page or message us on WhatsApp at +91 9167249612.